War Memorials Trust

Privacy policy

War Memorials Trust's privacy policy.

War Memorials Trust is committed to protecting and respecting your privacy.

This privacy policy (together with our terms of use and any other documents referred to in it) explains when and why we collect personal information about people, including those who visit our websites, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This policy covers all of our websites which include, but are not limited to, www.warmemorials.org, www.learnaboutwarmemorials.org and www.warmemorialsonline.org.uk.

Please read the following carefully to understand our view and practices regarding your personal information and how we will treat it. By visiting our websites or providing your personal information to us you are agreeing to be bound by this policy.

Who are we?

War Memorials Trust is the charity that works for the protection and conservation of war memorials across the UK. It is a CIO, registered Charity Commission Number 1201442 (formerly 1062255). The registered address is 14 Buckingham Palace Road, London, SW1W 0QP. The charity is registered with the Information Commissioner's Office (ICO) reference Z4804429.

The Data Controller of the Trust is the Board of Trustees of the Trust.

The Data Protection Officer of the Trust is the Director of the Trust.

How do we collect information from or about you?

We may obtain information about you in a number of ways, including when you:

  • correspond with us by phone, email or letter
  • report a concern about a war memorial
  • apply for a grant
  • make a donation or membership subscription
  • order merchandise
  • register as a volunteer
  • complete surveys for research purposes
  • fill in forms on our websites
  • report a problem with our websites
  • access resources on our websites

We may also obtain information about you in a number of ways, including when we undertake research into:

  • potential sources of income
  • potential partnership organisations
  • potential beneficiaries of our work

What information do we collect from or about you?

We only collect the minimum personal information needed for our systems and processes. The personal information we collect might include your name, address, telephone numbers, email address, IP address, information regarding what webpages are accessed and when and financial data which might include bank details, credit/debit card information and tax status if needed for tax efficient giving. If you make a donation online or purchase merchandise from us, your credit or debit card information will only be used to process your donation via our third party payment partner CAF Donate.

How will we use the information about you?

We may use your information in a number of ways, including to:

  • respond to conservation or general enquiries
  • process a grant application
  • record custodianship of a war memorial
  • process a donation or membership subscription
  • process merchandise orders
  • process a volunteer application
  • send you marketing information
  • ensure content from our websites is presented in the most effective manner for you and your computer
  • populate the content of our websites where you have submitted information and agreed that details can appear
  • carry out our obligations arising from any contracts entered into by you and us
  • notify you about changes to our service
  • improve our resources and services
  • contact you regarding income generation
  • contact you about potential partnerships
  • contact you to offer our assistance via our Conservation and Learning Programmes

How long will we keep your information?

We review our data retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Full information on our Data Retention Principles are available to download above right.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may pass your information to associated organisations for the purposes of completing tasks and providing services to you in a number of ways, including:

  • on our behalf (for example to process donations and send you mailings)
  • on your behalf (for example to discuss your grant case with our funders)

However, when we use third party providers, we disclose only the personal information that is necessary to deliver the service and we have an agreement in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Third party organisations with whom we may share your information include:

  • Grant scheme funders
  • Financial organisations
  • CAF Donate - when you are using our secure online donation form, your donation is processed by a third party payment processor, CAF Donate, who specialises in the secure online capture and processing of debit/credit card transactions. If you have any questions regarding secure transactions, please contact us
  • Printing, mailing and postage companies
  • IT companies
  • Website hosting companies

We may transfer your personal information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or enforce or apply our terms of use to protect the rights, property or safety of our supporters and applicants. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.


We may send you information about our work to protect and conserve war memorials.

If we do so, we will not contact you for marketing purposes by email, phone or text message unless you have given us explicit consent to do so. Otherwise we will only contact you for marketing purposes by post.

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us by email at info@warmemorials.org or telephone on 020 7834 0200.

How you can access and update your information

We want to make sure that your personal information is accurate and up-to-date. If you have a change of contact details, or any of the other information we hold is inaccurate or out of date, please email us at info@warmemorials.org, or write to us at War Memorials Trust, 14 Buckingham Palace Road, London, SW1W 0QP.

You have the right to ask for a copy of the information War Memorials Trust holds about you. To access this information contact us via the details above or see above right for full information on how to make a request.

Where and how we store your personal information

When you give us personal information we take steps to ensure that it is treated securely. All information you provide us is stored on our secure servers. Any credit or debit card transactions will be encrypted using CAF Donate technology.

Where you have a password which enabled you to access certain parts of our websites, you are responsible for keeping the password confidential. We ask you not to share your password with anyone.

Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we will do our best to protect your personal information, we cannot guarantee the security of any information you transmit us, and you do so at your own risk. Once we receive your information, we make our best efforts to ensure its security on our systems.


War Memorials Trust will not use your personal information for any form of automated or semi-automated analysis or profiling.

Links to other websites

Our websites may contain links to other websites run by other organisations. This privacy policy only applies to our websites (www.warmemorials.org, www.learnaboutwarmemorials.org, www.warmemorialsonline.org.uk) so when you link to other websites you should read their own privacy policies. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our websites.

In addition, if you linked to our websites from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and you should read the policy of that third party site.

13 or under

We aim to protect the privacy of children aged 13 or under. If you are aged 13 or under, please get permission from a parent or guardian before you provide us with your personal information.

Transferring your information outside of Europe

The information you provide us will not be transferred to countries outside the European Union (EU).


To raise a complaint about how we have handled your information please contact the office at the contact details below.

You also have the right to complain to the Information Commissioner's Office (ICO). You can do this by calling their helpline on 0303 123 1113 or visiting their website.

Reviewing this privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage, so please check back frequently. This privacy policy was last updated on 28th February 2024 with the new charity number.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • By email at info@warmemorials.org
  • Write to us at War Memorials Trust, 14 Buckingham Palace Road, London, SW1W 0QP

An update to our privacy policy

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